Troubleshooting - Common Issues and Solutions

Find solutions to common issues with Gemini Photo AI. Troubleshoot generation failures, quality issues, upload problems, and get help.

Troubleshooting

This guide helps you resolve common issues when using Gemini Photo AI. Find solutions to generation problems, quality issues, and technical difficulties.

Common Issues and Solutions

Generation Failures

Problem: Image generation fails or errors occur

Possible Causes:

Network connectivity issues
Server problems
Invalid prompts
Subscription issues

Solutions:

1. Check Internet Connection

Verify stable connection
Try refreshing page
Check network status

2. Verify Subscription

Ensure active subscription
Check account status
Verify payment method

3. Simplify Prompt

Try simpler description
Remove complex elements
Test with basic prompt

4. Try Again

Wait a few moments
Regenerate
Server may have been busy

5. Contact Support

If issue persists
Provide error details
Include prompt used

Quality Issues

Problem: Generated images have poor quality

Possible Causes:

Vague prompts
Missing quality modifiers
Inappropriate style
Generation parameters

Solutions: 1. Add Quality Modifiers

Include "high quality"
Add "detailed"
Use "professional"
Specify resolution terms

2. Be More Specific

Add more details
Describe important elements
Include style information
Specify quality requirements

3. Use Appropriate Style

Match style to goal
Use correct style terms
Avoid contradictions
Be consistent

4. Use Prompt Enhancer

Let AI optimize
Review enhancements
Use improved version

5. Regenerate

Try again
Variations may be better
Don't settle for poor results

Upload Problems

Problem: Can't upload images for editing

Possible Causes:

File format issues
File size too large
Network problems
Browser issues

Solutions: 1. Check File Format

Use JPEG or PNG
Verify file extension
Try different format
Convert if needed

2. Reduce File Size

Compress image
Reduce resolution
Optimize file
Use URL input instead

3. Check Network

Verify connection
Try again
Check upload limits
Use stable connection

4. Try Different Browser

Switch browsers
Clear cache
Update browser
Try incognito mode

5. Use URL Input

If upload fails
Use image URL
Host image online
Paste URL

Performance Issues

Problem: Slow generation or processing

Possible Causes:

Server load
Network speed
Complex prompts
Large images

Solutions: 1. Wait and Retry

Server may be busy
Try again later
Peak times slower
Be patient

2. Check Network

Verify connection speed
Use stable connection
Avoid slow networks
Check bandwidth

3. Simplify Prompts

Reduce complexity
Shorter descriptions
Fewer elements
Faster processing

4. Optimize Images

Smaller file sizes
Appropriate resolution
Compressed files
Faster uploads

Subscription Issues

Problem: Can't access premium features

Possible Causes:

Subscription expired
Payment failed
Account sync issue
Access problem

Solutions: 1. Check Subscription Status

Verify active subscription
Check billing date
Review account status
Confirm payment

2. Update Payment Method

If payment failed
Update card information
Verify payment method
Process payment

3. Refresh Account

Log out and back in
Refresh page
Clear cache
Wait for sync

4. Contact Support

If issue persists
Provide account details
Explain problem
Get assistance

Quality Issues

Unrealistic Results

Problem: Images look unrealistic or unnatural

Solutions:

Add "photorealistic" modifier
Include "natural" in prompt
Specify realistic details
Use realistic style terms

Missing Elements

Problem: Important elements missing from image

Solutions:

Be more specific
Emphasize important elements
List key features
Describe what to include

Wrong Style

Problem: Image style doesn't match prompt

Solutions:

Use clear style terms
Avoid contradictions
Be consistent
Specify style explicitly

Poor Composition

Problem: Image composition is off

Solutions:

Describe composition
Mention framing
Specify camera angle
Include composition terms

Getting Help and Support

Support Resources

Available Help:

Documentation guides
FAQ sections
Support team
Community resources

When to Contact Support

Contact Support For:

Persistent technical issues
Billing problems
Account access issues
Feature questions
Bug reports

How to Contact Support

Methods:

Through account dashboard
Email support team
Help center
Priority support for subscribers

Information to Provide

When Contacting Support:

Account information
Problem description
Steps to reproduce
Error messages
Screenshots if helpful

Performance Optimization

For Faster Generation

Tips:

Use simpler prompts
Avoid peak times
Ensure good connection
Optimize workflow

For Better Quality

Tips:

Use quality modifiers
Be specific
Include style information
Use prompt enhancer

For Efficient Workflow

Tips:

Organize prompts
Save successful ones
Use templates
Batch similar tasks

Common Error Messages

"Generation Failed"

Meaning: Image generation didn't complete Solutions:

Check connection
Simplify prompt
Try again
Contact support if persists

"Subscription Required"

Meaning: Need active subscription Solutions:

Subscribe or renew
Check account status
Update payment
Verify subscription

"Invalid Prompt"

Meaning: Prompt has issues Solutions:

Review prompt
Fix any errors
Simplify if needed
Try different wording

Prevention Tips

Avoid Common Issues

Best Practices:

Use clear, specific prompts
Maintain active subscription
Keep connection stable
Follow best practices
Organize workflow

Regular Maintenance

Routine:

Check account status
Update payment if needed
Clear cache periodically
Keep browser updated

Next Steps

If you continue experiencing issues, don't hesitate to contact our support team for assistance!